Privacy Policy

This Privacy Policy explains how The Skin & Wellness Clinic (“we”, “our”, “us”) collects, uses, stores and protects your personal data when you use our website or contact us directly. We are committed to handling your information responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

The Skin & Wellness Clinic is a skin and wellness clinic based at The Milkhope Centre Blagdon, Seaton Burn, Newcastle upon Tyne NE13 6DA, United Kingdom.

For data protection queries, please contact us at: info@ultimateskinclinic.co.uk

What Data We Collect

When you submit our contact form, we collect the following personal data:

• Full name
• Email address
• Phone number (optional)
• Your enquiry or message
• The service you are interested in

We may also collect standard technical data automatically when you visit our website, including your IP address, browser type and pages visited. This data is collected via cookies and analytics tools (see Cookie Information below).

How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry
• Advise you on treatments and services
• Process and manage bookings
• Send you relevant appointment or follow-up information

We will only contact you for purposes directly related to your enquiry unless you have given us separate consent to receive marketing communications.

Our lawful basis for processing your data is legitimate interest (to respond to your enquiry) and, where applicable, consent.

How Long We Keep Your Data

We retain your contact enquiry data for a maximum of 24 months from the date of your last interaction with us. If you become a client, we retain relevant health and treatment records for 7 years in line with UK clinical record-keeping guidelines, unless a longer retention period is required by law.

After this period, your data is securely deleted or anonymised.

Third-Party Services

We use the following third-party services which may process your data:

• Fresha — our booking platform. When you book an appointment through Fresha, your data is processed in accordance with Fresha’s Privacy Policy.
• Formspree — used to process contact form submissions. Data submitted via our contact form is transmitted securely through Formspree. Their privacy policy is available at formspree.io.
• Vercel — our website is hosted on Vercel. Standard server and performance data may be processed by Vercel in the course of hosting.

We do not sell your personal data to any third party.

Cookie Information

Our website may use cookies to improve your experience. Cookies are small text files stored on your device. We may use the following types:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — used to understand how visitors interact with our site (e.g. pages visited, time on site). This data is aggregated and anonymous.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the website.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict how we process your data
• The right to object to processing based on legitimate interest
• The right to data portability

To exercise any of these rights, please contact us at info@ultimateskinclinic.co.uk. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Skin & Wellness Clinic
The Milkhope Centre Blagdon
Seaton Burn, Newcastle upon Tyne NE13 6DA
United Kingdom
info@ultimateskinclinic.co.uk